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Sarah Meyer was the first “chief customer officer” for the Metropolitan Transportation Authority, directly dealing with passenger complaints about New York City’s subway. She resigned this summer — exhausted from what she described as “the negativity.” nyti.ms/3DktEZE

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Sarah Meyer was the first “chief customer officer” for the Metropolitan Transportation Authority, directly dealing with passenger complaints about New York City’s subway. She resigned this summer — exhausted from what she described as “the negativity.” nyti.ms/3DktEZE
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