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DoorDash cuts 1,250 jobs to control ballooning costs

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A delivery person for Doordash rides his bike in the rain during the coronavirus disease (COVID-19) pandemic in the Manhattan borough of New York City, New York, U.S., November 13, 2020. REUTERS/Carlo Allegri/File Photo

DoorDash Inc (DASH.N) said on Wednesday it was cutting about 1,250 jobs, or 6% of its total workforce, as the food-delivery company looks to keep a lid on costs to cope with a slowdown in demand.
DoorDash went on a hiring spree to cater to a flood of orders from people stuck at home during the height of the pandemic, but a sudden drop in demand from inflation-wary customers has left the company grappling with ballooning costs.

“We were not as rigorous as we should have been in managing our team growth … That’s on me. As a result, operating expenses grew quickly,” Chief Executive Tony Xu said in a memo to employees that was posted on the company’s website.

“Given how quickly we hired, our operating expenses – if left unabated – would continue to outgrow our revenue.”

The company’s shares, which have fallen about 64% this year, were up about 4% in premarket trading.

Earlier this month, DoorDash reported a bigger-than-expected quarterly net loss of $295 million, raising questions about the growth prospects of delivery firms as economies reopen.

British food delivery company Deliveroo (ROO.L) said in late October that sales growth would be at the lower end of its previous forecast.

DoorDash joins a list of multinational American firms, including Inc (AMZN.O), Meta Platforms Inc (META.O) and Twitter Inc, that have laid off thousands of employees in recent weeks as they brace for a potential economic downturn. read more

While DoorDash’s Xu reiterated that the business has been more resilient compared with other e-commerce companies, he said reducing non-headcount operating expenses “wouldn’t close the gap.”

DoorDash, which closed an all-stock deal this year with Wolt, has total headcount of about 20,000.

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